The wellbeing of volunteers on our trips is paramount and we pride ourselves on our Safety Management System (SMS), which ensures the highest possible standards of safety in-country.
Our skilled and experienced in-country staff are experts at delivering our volunteer trips and the reason why we have a proven track record of providing safe, memorable experiences.
Thanks to our vast international network, we know what is happening on the ground. We have regional offices in operation in Ghana, Kenya and Zanzibar, which allows us to build strong relationships within our host communities.
We have organised trips for over 5,000 volunteers and hold a wealth of experience. From pre-departure support and in-country orientations to knowing nearby hospitals and medical centres, we know how to deliver a safe and exciting experience. We are accredited by reputable travel bodies (see Trusted and Experienced) and we follow Foreign & Commonwealth Office (FCO) advice at all times; http://www.gov.uk/foreign-travel-advice
There is, of course, some risk associated with any form of travel, which is why we are happy to share our knowledge and planning with you.
Safe Trips Abroad
Don’t be held back by Health & Safety!
In today’s risk-averse culture, it is increasingly hard to assess whether risk is real or imagined. We believe in eliminating and reducing potential risks involved in our programmes and this is why we have an impeccable safety record.
Our aim is to help you see that our volunteering trips need not be such a daunting prospect. We want to provide you with the necessary reassurances that all areas have been considered, so that you have the confidence to embark on a trip with us and realise the incredible benefits that volunteering in Africa can bring.
If you are concerned about Health & Safety holding back your life-changing expedition, please download our Risk vs. Reward white paper. You might be surprised; Health & Safety can actually be your friend!Download our Risk vs. Reward White Paper
Safety Management System
Our comprehensive Safety Management System (SMS) covers all aspects of safety regarding your trip and details all steps we take in respect of your well-being.
Our SMS is independently audited on an annual basis by the School Travel Forum (STF), which means that you can rest assured that all necessary checks have been made, signed off and are regularly monitored. In fact, the SMS covers the same areas of safety that are expected for educational travel throughout the EU.
Your safety is our priority, and we ensure that all requisite measures are in place to protect you, so that you can focus on enjoying the experience. Occasionally, things don’t go to plan; that is, in part, the nature of travel. Our experience tells us that it is unrealistic to expect a perfect safety record, and that it is more important to have the right systems in place to respond quickly and effectively if things don’t go to plan.
We are here to support you and make your job easier, so please do contact us if we can help you.
As part of our SMS, each project, accommodation and vehicle we work with is comprehensively risk assessed on an annual basis.
All our trips provide volunteers with a comprehensive personal travel insurance policy that explicitly provides cover for volunteering. Furthermore, it features all of the conventional inclusions you would expect whilst travelling abroad, including lost baggage, medical expenses and personal equipment.
All volunteers are also covered by African Adventures’ public liability insurance.
During all trips, volunteers have access to 24-hour emergency support, both in-country and the UK.
Our UK team is on call throughout all seasons and you have access to both emergency and non-emergency contacts.
As part of our SMS, all vehicles must comply with our strict Vehicle Safety Policy. All vehicles are privately hired, have seatbelts and are regularly serviced. Whilst it is unrealistic to expect the same standard of coaches that you may be accustomed to in the UK, all vehicles must be fit for purpose in order to be used on our trips.
All drivers who work for African Adventures must adhere to a strict Code of Conduct in respect of their driving style. This is to ensure the highest possible standards of service. Our drivers are experienced staff who are familiar with the areas we work in and the routes we take.
We employ the best people for the job! Our In-Country Directors are Ghanaian, Kenyan and Zanzibari – bizarrely, this is rarer than you might imagine. Employing locally means our highly trained staff know the projects and the region far better than our UK staff could. However, a large proportion of our UK-based staff have volunteered in Africa so their experience will help support you through your journey – our aim is to provide you with the best possible experience.
As soon as volunteers arrive at their accommodation in-country, our staff deliver a comprehensive orientation that covers:
- Cultural expectations
- Volunteer expectations
- Volunteer support
- Information about the local area
- Forthcoming itinerary
- Travel tips
- How to make the most of the trip
This is in addition to a pre-departure briefing that is delivered in the UK.
All of our partner projects are within 20 minutes of well-equipped regional hospitals and are able to deal with most medical requirements.
Should a volunteer require more significant medical care, they will be taken to a better-equipped facility in order to be treated.