Safety & Support
The safety of our volunteers is our number one priority
Our experienced team of staff are experts at delivering our trips, and they are the reason why we have a proven track record of providing safe, memorable experiences for thousands of volunteers. Thanks to our international network, we know what is happening on the ground. We have regional offices in Ghana, Kenya and Zanzibar, allowing us to build strong relationships with our host communities and deliver a high level of safety and support.
Since 2009, we have organised trips for thousands of volunteers, giving us a wealth of experience. From delivering comprehensive pre-departure support and in-country orientations, to knowing which hospitals and medical centres are best to use in case we need one, we know how to deliver a safe and exciting experience.
For many volunteers travelling with us, it’s their first visit to Africa. We’re there every step of the way.
If you need formal sign-off from your organisation’s leadership team, or another authority, we’ll help you complete any paperwork.
We give every volunteer comprehensive information before travel, so everybody knows even the little things that can help keep the whole team safe.
If you need to carry out a risk assessment before you travel, we’ll give you all the information you need to complete it.
Whilst you’re away, you’ll have round-the-clock support from our team. In the event of an emergency, we’re also supported by critical incident specialists, Pharos Response.
safety management system
Our comprehensive Safety Management System (SMS) ensures high standards of safety.
Our comprehensive Safety Management System (SMS) ensures high standards of safety across our operation and details the systems we have in place to look after volunteers whilst they are under our care.
Our SMS is independently audited each year by the School Travel Forum (STF), so you can rest assured that all necessary checks have been made, signed off and are regularly monitored.
We are proud holders of several important accreditations that help show how we’ll look after you. Take a look at our Accreditations page for more information.
All our trips include comprehensive personal travel insurance that provides cover for volunteering. It also includes cover for Covid-19 travel complications, as well as things like lost baggage, medical expenses and personal equipment.
All vehicles must comply with our strict Vehicle Safety Policy. Each one is privately hired, has seat belts, and is regularly serviced.
All drivers that work for African Adventures must adhere to a strict Code of Conduct to ensure high standards of service. Our drivers are experienced staff who are familiar with the areas we work in and the routes we take.
We work with a selection of guesthouses and hotels that are locally owned and managed. They’re clean, comfortable and a perfect base for our volunteers to work from. They each undergo an industry-standard audit to ensure they comply with national safety regulations and meet the needs of our operation.
There are well-equipped medical facilities within a short distance of all our partner schools, which can deal with most common incidents. Specialist hospitals are available regionally to deal with more serious incidents. You also have 24/7 access to English-speaking doctors via a travel companion app.
All our in-country staff are Ghanaian, Kenyan and Zanzibari. Employing locally means our highly trained staff know our partner schools and the region far better than our UK staff could.
However, most of our UK-based staff have volunteered, lived or worked in Africa, so you’ll benefit from a rich blend of experience before and during your trip.
All volunteers have access to 24-hour emergency support in-country and the UK during their trip. In the event of a crisis, our team is supported by emergency incident specialists, Pharos Response.