Our Promise To You
2020 hasn’t gone to plan for most of us, and we can’t wait to get back to doing what we do best in 2021: organising meaningful volunteer experiences for people in the UK, and making a difference at our partner projects.
We want to make it as easy as possible for groups to plan ahead for their 2021 trips, so we are pleased to announce our new ‘Book With Confidence’ promise for trips taking place next summer.
Change your trip dates for free until 01 May 2021, except for any airline charges.
Our travel insurance provides cover for suspected or confirmed coronavirus.
Full Cash Refunds
If African Adventures cancels your trip, receive a full cash refund. No deductions.
All African Adventures’ trips are financially secured through the ATOL scheme.
How It Works
For bookings made between 01 September 2020 and 31 January 2021 to travel between 01 June 2021 and 31 August 2021, groups can postpone their trip dates for free until 01 May 2021, minus any costs charged by the airline to cancel and/or rebook your flight.
The decision to postpone a trip can only be made by the group leaders or travelling organisation.
Individual volunteers can only postpone their place if their group has another trip booked with African Adventures, or if they are eligible for another trip organised by us. This decision is at African Adventures’ discretion.
Travel insurance is included with all our trips, and the policy we provide includes cover for medical costs associated with coronavirus, or suspected coronavirus, whilst abroad.
The policy does not include cancellation cover, and you should seek additional cover if you would like this to be an insured option.
It remains the volunteer’s responsibility to ensure they are suitably insured.
If African Adventures cancels, or has to make any significant change to a volunteer’s trip, we will provide a full cash refund.
In this event, whilst we will not pay any compensation, we will not make any deductions.
If a volunteer cancels their trip, then they will be subject to our standard cancellation policy, which can be viewed in our terms and conditions.
All trips organised by African Adventures are ATOL protected and any monies paid to us are secure.
In the event of our insolvency, any monies paid to us are refunded by the CAA. If you are abroad, then you will be repatriated at no cost.